When patients understand,
outcomes improve.
We are health literacy experts who partner with biotech, pharma, and healthcare organizations to translate complex medical jargon into clear, inclusive language that feels accessible— maximizing understanding and improving outcomes.
Why Health Literacy?
Health literacy is an evidence-based approach for communicating effectively with patients at every touchpoint. It supports individuals in understanding and engaging in their own health journeys with greater confidence.
Isn’t health literacy just a “warm fuzzy”? Not at all.
Our industry is about making medicines and delivering patient care—but success depends on patients clearly understanding what they need to know and what they need to do. Without clarity, even the best clinical and corporate strategies can fall short.
The reality? Research reveals that we often overestimate patient comprehension of health materials—or fail to prioritize it altogether. Then we wonder:
Why wasn’t the prescription filled?
Why weren’t the care instructions followed?
Why didn’t they stay in the clinical trial?
Assuming understanding creates bigger challenges. Without applying health literacy best practices, we risk misinformation, poor outcomes, and delays in bringing new products to market—impacting patients and the bottom line.
When we optimize health information for those most likely to struggle, we improve the experience for all.
Why Patiently Speaking?
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• Health Literacy Expertise
With years of experience crafting patient-centered communication strategies, we bring an unparalleled understanding of how clear language fosters trust, comprehension, and positive health outcomes.
• Real-World Application
From clinical trial recruitment materials to discharge instructions, we’ve supported healthcare, life sciences, and patient advocacy organizations in developing communication that is practical, relatable, and effective.
• Collaborative Partnership
We work hand-in-hand with your team to understand your goals and challenges. Together, we create tailored solutions that meet your organization’s unique needs, always with patients’ perspectives in mind.
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• Firsthand Experience
We’ve walked in your shoes, having worked in pharma and medical device companies as well as hospitals and an R&D patient engagement consultancy. This practical experience gives us unique insight into the challenges you face and the solutions that work.
• Strategic Insight
Our understanding of healthcare, life sciences, and patient advocacy landscapes allows us to align clear communication with broader organizational objectives.
• Proven Results
Whether improving patient engagement, enhancing trial participation, or reducing hospital readmissions, our work has delivered measurable outcomes across diverse projects and therapeutic areas including Covid-19.
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• Responsive and Reliable
From the first conversation to project completion, we prioritize transparency, responsiveness, and on-time results. Healthcare moves fast, and we ensure high-quality work keeps pace with your needs.
• Seamless Integration
We act as an extension of your team, embedding seamlessly into your processes with minimal disruption. Whether leading a project or supporting behind the scenes, we bring fresh insights and proven methods to enhance your existing efforts.
• Flexible Engagement Models
We adapt to your preferred way of working - whether through short-term consulting, long-term engagement, or project-based support.
